I ordered a new winter coat for Collin, an early Christmas gift, via Amazon. I now call him Black Cat because the coat, made by the Caterpillar company, is black and has the word "CAT" printed on the front (see photo). He ordered a big screen TV for me. The worse my eyesight gets, the bigger the screen I need, even in our small living room (also see photo).
The coat arrived late but in perfect condition. Fortunately, it came before the temperatures really dropped. The TV arrived late on Friday--with a cracked screen. (Where are those crying emojis when I need them?) Collin contacted Amazon. They immediately shipped a replacement, which was scheduled to be delivered on Tuesday, and instructed Collin to print the return shipping label they provided so they would be charged for it when UPS picked it up.
But it didn't end there.
Since the new TV was due to be delivered on Tuesday, and Collin was off work Monday and Tuesday, we decided to go get my new glasses on Monday--even though it rained (a downpour) all day. A new optical store had recently opened nearby. They advertised an eye exam and two pairs of glasses for $69.95. Good deal, huh? I thought so. I'd gotten my current glasses from another of their shops and was very happy with them. I got the exam, chose my frames, and the glasses were ready in an hour...for the advertised price.
Not this time.
I chose the frames while waiting for the eye exam. The exam went well, though the optometrist told me the best she could give me vision-wise would be 20/35 because I have cataracts. I could live with that. I've gotten used to blurry vision. I do all of my reading on my Kindles (I have three, plus two other tablets) because they'll read to me. I'm home 90% of the time, since I'm not supposed to go out alone. How much trouble can I get into, parked on the couch in front of my big-screen TV?
The woman who completed the order for my glasses was quite pleasant. Her sister wants to be a writer. I recommended my publisher. She explained each of the add-ons, which she said would be included in the price. This surprised me, because my current glasses are as bare-bones as it gets. Finally, she finished and said, "Give me a minute to get your total."
Total? Uh-oh. Red flag. Danger, Will Robinson!
She was back in minutes. The total, she said, was over $200.00--I don't remember the exact amount. I think I was having a minor stroke and blacked out for a minute. I explained that I had requested the $69.95 special. She tried to explain why I needed the add-ons while I mentally tried to figure out how this could be when she'd said they were included in the package price.
She removed one add-on, which brought down the price a little. "No," I said quietly, not raising my voice.
Reluctantly, she removed another. Still not $69.95. "No," I said again.
More add-ons were removed, but the price was still not the price that was advertised. "No."
She explained she'd have to talk to the optometrist before she could remove anything more. I told her the doctor would have to approve it, because I was only paying $69.95. She went off to talk to the doctor.
When she returned, she said one item had to remain because it was required by law. Really? How could they advertise glasses for $69.95 if this extra was required by law? I made it clear that I would only pay $69.95. She talked to her supervisor, who said she would discount the extra $45, bringing the price to--you guessed it--$69.95.
By this time, it was almost 1:00 and Collin and I were so hungry, I was on the verge of Hulking out. (I'm pretty unpleasant to be around when my blood sugar drops.) We stopped at Penn Station for lunch and headed home without stopping to pick up Collin's paycheck, what had been part of the plan for the day.
We got home to find a notice on our door. FedEx had tried to deliver the replacement TV. Great. What else was going to go wrong? Amazon doesn't require signatures for delivery of packages, so I decided it was best that he hadn't left it, especially in the heavy rain. I'd already made it clear to Amazon that I was not buying gifts for my neighbors, so if anything came up missing, we would expect a replacement or a full refund.
Collin read the notice carefully and discovered the driver had left the TV at the leasing office. He took our little hand truck and went off to get it. In no time, he had it unpacked, the stand attached, and ready to be turned on.
That was when we realized we didn't have a table big enough to accommodate it--well, except for our dining room table which would not only look pretty silly in our living room, but would have prevented us from opening the front door....